All the items displayed on our website are in stock and booked at the confirmation of the payment of your order.
If you order is validated before 12 a.m. (GMT+1), we will dispatch it in the same business day or the next business day.
If there is delay, a message will appear at the validation of your order advising the estimated delivery date.
We can ship your gift directly to the recipient.
During the ordering process, you can choose a delivery address different from the billing address.
If you select the gift wrap option, the package will be sent without invoice (you can download it in your account).
We accept the following payment options:
Opalona is a global reseller.
Shipping costs for your country are clearly identified at the checkout.
Shipping costs and delivery time vary on country destination and the number of shirts in the cart.
You will find the details for major countries in the following table:
|Area||Basic price||Extra cost for shirts||Delivery time|
|Western Europe||10 EUR||3 EUR/shirt||2 days|
|USA & Canada||12 EUR (18 USD)||5 EUR (7.5 USD)/shirt||2 days|
|Switzerland||15 EUR||3 EUR/shirt||4 days|
|Japon, Australie, Hong Kong||20 EUR (30 USD)||7 EUR (10.5 USD)/shirt||4 days|
At the dispatch of your order, you will receive an email with the tracking number for the delivery.
You can also connect your customer account to check the status of the delivery.
To process your order, we require your name, billing address, phone number, e-mail address and shipping address. We use this information solely to process your order and, if any questions should arise, to contact you about your order. Your credit card details are communicated directly between you and our bank CIC. We process your orders ourselves, in house, and thus the sharing of this information is usually non-existent with any third parties. However, when we have to share this information, it will only be that information which is absolutely necessary, with those third parties that may be involved in the processing of your order in the future.
All merchandise sold by Opalona are guaranteed to be genuine, in new condition and inspected by a very careful quality control.
All products offered by Opalona are protected by a 15 Day Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.
If you are not completely satisfied with an item that you have purchased, you may return the item within 15 days for:
If you want to return an item, you have to fulfill the Return form in your customer account : go to the list of orders, enter the order concerned, and press the return button closed to the product you want to return.
Return freight charges must be covered by the customer.
In case of product exchange, Opalona will cover the cost to re-ship the new item back to the customer.
If you choose a refund, we will proceed to the refund in the next 15 days following the reception of your return.